35bd bd Privacy Policy

1. Introduction and Applicability

Welcome to the 35bd bd platform. We are committed to ensuring the proper use and protection of the personal information you provide while using our services. This Privacy Policy ("Policy") applies to all users of the 35bdbd.cam website and associated mobile applications.

By creating an account or using our services on the website, you are considered to have accepted the terms of this Policy. Alongside this Policy, we recommend reading our Terms and Conditions, which set out the overall framework for use of our services in detail.

This Policy has been prepared in accordance with applicable data protection laws in Bangladesh and relevant international standards. Our services are not available to anyone under the age of 21.

2. Types and Methods of Data Collection

35bd bd collects user information in various ways. The categories of data collected are described below:

2.1 Registration and Account Information

Information you voluntarily provide when opening an account includes:

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Valid mobile number (for OTP verification)
• Email address
• Residential address
• National ID card or passport details (for KYC verification)

2.2 Transaction Information

Financial transaction data is automatically recorded during deposits and withdrawals. This includes the payment method (such as bKash, Nagad, Rocket, Upay, or bank transfer), transaction amount, and date. Full account details of the payment method are not stored on our servers — they are handled through encryption and tokenisation.

2.3 Automatically Collected Information

The following information is collected automatically while you use our platform:

• IP address and device identifiers
• Browser type and version
• Operating system information
• Page visit history and session duration
• Cookie and local storage data (see section 6 for details)

3. Purposes of Data Use

Collected information is used for the following legitimate purposes:

3.1 Account Management and Service Delivery

• Verifying login identity and ensuring account security
• Processing deposits, withdrawals, and bonuses
• Maintaining game history and balance records
• Determining and providing benefits according to VIP tier

3.2 Security and Fraud Prevention

Data is analysed to detect activities such as unauthorised account access, suspicious transactions, and the creation of multiple accounts. This process is essential for protecting your funds.

3.3 Customer Support

Your account information is used to provide 24/7 live chat and email support. Your transaction and gaming history may be used to resolve issues quickly.

3.4 Service Improvement and Analysis

By analysing overall usage patterns, we improve game selection, payment experience, and platform performance. This analysis is always carried out in aggregate and anonymous form.

3.5 Promotional Communications

If you have given consent to be contacted, you may be informed about new bonus offers, promotions, and service updates via SMS or email. You may request to stop receiving these communications at any time.

4. Data Storage and Security

35bd bd applies industry-standard technical and organisational measures to protect user data. All data transmission is completed through SSL encryption, which protects your information from third-party interference.

4.1 Technical Security Measures

• 256-bit SSL/TLS encryption on all data transmissions
• Encryption of stored data (encryption at rest)
• Two-factor authentication (OTP-based verification)
• Regular security audits and vulnerability testing
• Firewall and intrusion detection systems

4.2 Retention Period

All information is retained for as long as the account remains active. Upon account closure, data is deleted or anonymised after a set period, subject to applicable legal requirements. Financial transaction records may be retained for a specified period due to legal obligations.

4.3 Employee Access

Only authorised employees may access your information, and only when necessary for service delivery. All employees are bound by strict confidentiality agreements.

5. Sharing Data with Third Parties

35bd bd never sells personal information. However, data may be shared in a limited capacity with specific third parties as required for service operations:

5.1 Payment Processors

Transaction information necessary for processing payments through services such as bKash, Nagad, Rocket, and Upay, as well as bank transfers, is shared with the relevant financial institutions. These institutions follow their own privacy policies.

5.2 Technology Service Providers

Game studios (such as Evolution, Pragmatic Play, PG Soft, JILI, and others), server hosting providers, and analytics service providers may access data within the scope of service operations. Our agreements with third parties include data protection obligations.

5.3 Legal Obligations

If 35bd bd is required to disclose information due to a court order, a lawful request from an investigative authority, or other legal obligations, this is done following the proper process, and we will attempt to notify you where possible.

6. Cookies and Tracking Technologies

Cookies and similar technologies are used on the 35bd bd platform. Cookies are small text files stored in your browser that make site visits easier.

6.1 Essential Cookies

These cookies are required for the basic functioning of the platform — such as maintaining login sessions, balance updates, and storing security tokens. Disabling them will prevent the service from working correctly.

6.2 Functional Cookies

These cookies are used to remember your preferred language, theme, and game settings. They help you avoid having to set the same preferences again on your next visit.

6.3 Analytics Cookies

We collect information on which pages visitors use most and what issues they encounter, in order to improve the quality of our service. Data from these cookies is analysed in fully anonymous form.

6.4 Cookie Controls

You can disable non-essential cookies at any time through your browser settings. Please note, however, that disabling certain cookies may limit some features of the platform.

7. Your Rights

Every user registered with 35bd bd has certain fundamental rights over their own information:

7.1 Right to Access

You may request to know what information we hold about you. This request can be made through account settings or via the support team.

7.2 Right to Rectification

If any of your information is incorrect or out of date, you may request a correction. Information will be updated within a reasonable time following identity verification.

7.3 Right to Erasure

You may request deletion of your information when closing your account. However, some information (such as transaction records) may need to be retained for a set period due to legal obligations.

7.4 Right to Opt Out of Promotional Communications

You may request to stop receiving promotional SMS or emails at any time. Essential service-related messages (such as security alerts and transaction confirmations) will always be sent.

To learn about your rights and options regarding responsible gambling, please read our Responsible Gaming page, which details the self-exclusion and limit-setting features available.

8. Protection of Minor Users

35bd bd services are strictly for those aged 21 and above. We do not knowingly collect or store information from anyone under the age of 21.

Age is verified at the time of registration. If we become aware that an underage person has created an account, the relevant account and data will be deleted immediately and any deposited funds will be returned.

If a parent or guardian believes their child has created an account, please notify our support team immediately — we will act promptly.

9. Policy Changes

35bd bd reserves the right to amend or update this Privacy Policy as needed. If any significant changes are made, you will be notified via your registered email or through a notice on the platform.

Continuing to use the platform after any changes will be taken as your agreement to the updated Policy. The "Last Updated" date at the top of the Policy always indicates the date of the most recent revision.

For complete information on the general terms and conditions of our services, and to understand the rules related to this Privacy Policy, you will also find a brief overview on our About Us page.

10. Contact

If you have any questions, concerns, or requests regarding your information under this Privacy Policy, please contact our support team:

• Live Chat: 24/7 directly through the platform, in Bengali and English
• Email: [email protected]

Our goal is to resolve all information-related requests as quickly as possible. For urgent security matters, live chat is the fastest option.

Answers to common questions may be found in our FAQ section, which contains a collection of frequently asked questions about accounts, payments, and services.